What Changed After the Training?

A good manager workshop can give people language, let them test ideas, and make a difficult situation easier to discuss. That's useful. But attendance, positive feedback, and a few good conversations afterward don't tell you whether the work changed.

Before the program starts, pick a situation managers actually face. When two teams disagree about a deadline, what do you want a manager to be able to do differently? Name the tradeoff? Make a call within agreed boundaries? Bring the right people in before the issue becomes an escalation?

Then look for that behavior over the following months. You may find managers need more practice. You may also find that the organization keeps overruling the very decisions it trained them to make.

Those are different problems. If the environment keeps teaching the old behavior, another workshop won't solve it.